We provide a complimentary white glove service, which includes complete delivery, setup, and takedown. This service is available within a 50KM radius of our Hamilton Warehouse (L8W 0B4) for locations in the GTA or Hamilton, and our London Warehouse (N6J 2N4) for events in London.

Additional fees apply for distances beyond 50KM at the rate of $1/KM for a round trip. You can add the additional KM if you are outside of the complimentary delivery radius here.

The after-hours pickup fee is $100 per hour from 10 PM to 12 AM. Unfortunately, we are unable to offer next-day pickups, and midnight is the latest we can extend the setup. Thank you for your understanding.

"One setup location" means that the arch or arrangement will be set up in a single designated spot for your event.

If you want to move it from the ceremony to the reception, you can request this service for an additional fee here. We will have our team stay behind to handle the move, as only we can manage the relocation to ensure everything is done efficiently and safely.

If you love a specific arch from our collection and want to add an extra colour, we can accommodate this for an additional fee here. This service is subject to our ability to source the desired colour/flowers before your specified date.

Please note that we cannot remove any existing flowers from the arch.

For personalized requests, please contact us via email at fauxreverflorals@gmail.com, and we will respond promptly to your inquiry.

The standard rental period is a set up time starting as early as 9AM until 10PM on the day of the event.

If you require the arch for a longer duration, please let us know, and we can arrange an extended rental period for an additional fee here.

Unfortunately, we are unable to hold dates due to the high volume of orders we receive. To secure your reservation, please place your order through our website. Your booking is confirmed once the order is placed, payment is received, and we have reviewed your order.

Please note that only the items you order will be reserved for you on the specified day. Thank you for your understanding.

We supply exclusive products for weddings and do not enforce an exclusivity policy. At checkout, you can access detailed flower descriptions for our arches to assist in coordinating additional florals.

IMPORTANT: Please note that many florists may have exclusivity policies. If you’ve booked or plan to book a florist, check with them about including external pieces. Communicating with your florist beforehand ensures everything aligns with your floral vision.

Cancellation and Refund Policy: Once you secure your date with payment, there are no refunds. Instead, you will receive store credit that can be used within the calendar year of the original booking date.

Date Changes: To modify your booking date or switch the arch for another style, penalty-free changes can be made as long as it's requested at least 45 days prior to the event. Any date or rental product style adjustment within 45 days of the event incurs a $200 rebooking fee.

You can either pay in full upfront or split your payment into two parts: 50% now and 50% 7 days prior to your event.

These options are available for each product as you add them to your cart, except for the add on services.

If you’d like a customized payment plan, please email us at fauxreverflorals@gmail.com, and we'd be happy to assist you.