TERMS AND CONDITIONS

TERMS AND CONDITIONS

Welcome to Fauxrever Florals! Please carefully read the following terms and conditions before placing your order. By proceeding with your order at checkout, you agree to these terms and conditions.

  1. Rental Agreement

    • After placing your order on our website, a Rental Agreement Contract will be sent to you via email. Your booking is only confirmed once this contract is signed and returned.

  2. Client Information

    • The Client must provide accurate contact and event information during the checkout process, which will be used in the Rental Agreement Contract.

  3. Reservation Information

    • The Client is responsible for providing all necessary event details, including but not limited to event date, floral arch selection, setup and teardown times, and location specifics.

  4. Rental Terms

    • Payment: The Client must select a payment option at checkout. Full payment is required for events within 14 days. A 50% non-refundable retainer is required for events scheduled beyond 14 days, with the remaining balance due 14 days prior to the event.
    • Cancellation & Rescheduling: Refunds are not available after payment confirmation, but store credit may be issued under specific conditions as outlined in the Rental Agreement.
    • Damage Deposit: A refundable $500 damage/security deposit is required 24 hours prior to the event.

  5. Services and Delivery

    • Free delivery is offered within a 50 km radius from our operating locations. Charges apply for distances beyond this range, as detailed in the Rental Agreement.
    • The Client is responsible for ensuring the setup location is suitable and accessible for delivery and setup.

  6. Rental Items and Conditions

    • The Client agrees to return all rented items in the condition they were received. Any damage or loss will result in additional charges as outlined in the Rental Agreement.
    • Alterations or unauthorized changes to the rental items are prohibited and may result in damage fees.

  7. Liability and Weather Conditions

    • The Client assumes full responsibility for the rental items from delivery through pickup. The Company is not liable for damages due to weather conditions or other external factors.
    • The Client is advised to obtain event insurance to cover potential damages, losses, or injuries during the rental period.

  8. Force Majeure

    • The Company is not liable for any delays or failures to perform due to circumstances beyond its control, including but not limited to acts of God, war, pandemics, or government actions.

  9. Governing Law

    • These terms and conditions are governed by the laws of Ontario, Canada. Any disputes will be resolved through arbitration according to the ADR Institute of Canada rules.

  10. Contact Information

Agreement and Acceptance

By proceeding with your order and checking the box at checkout, you confirm that you have read, understood, and agree to all the terms and conditions outlined above. Additionally, you acknowledge that a Rental Agreement Contract will be sent to you for signature to finalize your booking.